Privacy Policy

Last updated: [Insert Date]

ND Affirming Learning ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and store your personal information, and how you may access or correct your personal data.

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1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Contact details (email, phone number, mailing address)

• Billing and payment details

• Professional background (for supervision or training enrolment)

• Sensitive information where relevant (e.g. accessibility needs, dietary preferences)

• Information you provide through surveys, forms, or email communication

• Website usage data (e.g. IP address, browser type, pages visited)

We do not collect personal information unless it is necessary for our functions or activities.

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2. How We Collect Personal Information

We collect information:

• Directly from you, when you enrol in a course, download a resource, book a supervision session, or contact us

• Through our website and third-party platforms (e.g. booking systems, email marketing tools)

• From cookies and analytics tools used to improve user experience on our website

3. How We Use Your Information

We collect and use personal information to:

• Provide you with training, supervision, and educational resources

• Process payments and issue receipts

• Communicate important updates and respond to enquiries

• Customise learning experiences

• Maintain records as required by law

• Improve our website, services, and accessibility

We will only use your information for the purposes for which it was collected, or where otherwise permitted or required by law.

4. Disclosure of Personal Information

We will not disclose your personal information to third parties unless:

• It is necessary to provide our services (e.g. use of third-party software providers such as booking or email systems)

• You have given consent

• It is required or authorised by law

All third-party service providers engaged by us are required to comply with privacy obligations equivalent to those under Australian law.

5. Data Storage and Security

We take reasonable steps to:

• Protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure

• Store your information securely, including via password-protected systems and encrypted platforms

• Destroy or de-identify information that is no longer required

Despite our best efforts, no system is completely secure. You provide your information at your own risk.

6. Access to and Correction of Your Information

You may request access to your personal information or ask for corrections by contacting us via the details below. We will respond to your request within a reasonable timeframe.

If we refuse access or correction, we will provide a written explanation.

7. Website and Cookies

Our website may use cookies and analytics tools (e.g. Google Analytics) to improve user experience. These tools may collect non-identifiable data such as:

• IP address

• Device/browser information

• Site usage patterns

You may disable cookies via your browser settings, but some features may not function as intended.

8. Email Communications

By providing your email, you consent to receiving updates and marketing communications from ND Affirming Learning. You can opt out at any time by clicking "unsubscribe" or contacting us directly.

9. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and report the breach to the Office of the Australian Information Commissioner (OAIC) as required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Continued use of our services constitutes your acceptance of any changes.

11. Contact Us

If you have questions or concerns about your privacy, or if you wish to make a complaint, please contact us at:

ND Affirming Learning
Email: [Insert Email Address]
Address: [Insert Business Address]
ABN: [Insert ABN if applicable]

We take complaints seriously and will respond in writing within 30 days.